Last Updated: January 12, 2023
Thank you for using HIKMICRO Viewer App!
Hangzhou Microimage Software Co., Ltd. and their affiliates ("HIKMICRO", “we”, “ours” or “us”) are committed to protecting the privacy, confidentiality and security of your personal data by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.
This Privacy Policy describes how we collect, use and handle your personal data when you use our HIKMICRO Viewer App and its services (the “Services”). It also applies to any personal data we collect from the operation and use of the HIKMICRO Products(the “Products”) while connected to this application. We will do our best to protect your personal data and we promise that we will take appropriate security measures in accordance with the industry mature security standards.
IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THE SERVICES. We reserve the right to modify this Privacy Policy at any time, so we encourage you to review it frequently. If we make a material change to this Privacy Policy, we will notify you by email or by means of a notice via push notifications within the mobile application prior to the changes taking effect, in accordance with any applicable legal obligations. Your continued use of the Services signifies your acceptance of our modified Privacy Policy. We regularly update the mobile application to make improvements, including improvements that better serve your privacy rights. To ensure that this Privacy Policy accurately reflects your use of the Services you will need to ensure that you are using the most recent release of the mobile application.
In order to provide the Services to you, as a controller, we collect and process your Personal Data, and we strive to collect only the personal data that we need. If you do not provide your personal data, we may not be able to provide you with our Services. We may also collect personal data from publicly or non-publicly accessible sources, where you share the contents from this application.
In order to provide to you or optimize the Services, we will collect information as follows:
a. When you connect your device using This application, you can search for your device in the APP through the mobile hotspot or device hotspot or connect your device and your mobile phone to the same Wi-Fi.
b. After the connection with this application, you can watch the videos shot by your device in real time through this application.
c. You can unbound the device using this application, or upgrade the software of the bounded device through the APP.
d. Please understand that when you using this application and related services, we will receive and record the device you use and also its location-related information pursuant to your prior consent granted during the APP installation and use process Such information includes your mobile phone model, International Mobile Device Identity (IMEI), operating system version, hardware address (MAC), software version, IP address, network access mode and type, operation log information and gyroscope sensor. Please understand that such information is necessary for the Services and the normal operation of this application. For example, when you use our services in remote connection, we need to collect your IP address to determine the approximate location of your device, so that we can arrange a server for you to provide you with fastest access speed.
e. When error happens in this application, we will collect the device attributes (including your hardware model, operating system version, equipment configuration, unique device identifier, international mobile equipment identity code IMEI, network equipment hardware address MAC), the software use record, software click record, logs about software crashes or blinks. Please understand that we collect such information to figure out the cause of errors and we will only collect it when errors occur.
f. Client services: We will provide product/service consultation, use support, after-sales service and other customer services through telephone, online system and other ways. In order to assist you to solve your problems or record the solutions & results as soon as possible, we may collect and save the communication/phone records with you and related contents (including bounded product information, any other information you provide in support of the facts, or any contact information you provide), as the case may be.
g. Safety security and maintenance services: pursuant to the laws and regulations including the PRC Network Security Law, in order to protect the security of your system operation, we will collect relevant information generated during your use of the Services, including:
When you use this application to manage your bounded Products, we will automatically receive and record the information related to such Products, including product type, model, firmware number, MAC address, system version number, SSID, calendar and system settings. Please understand that we will rely on such necessary information to provide you with services and ensure the safe operation of your devices.
Please note that individual device information, log information, etc. is information that cannot identify a specific natural person. In case we combine this kind of information with other information to identify a specific natural person identity, or combine such information with personal data, we will anonymize and de-identify such personal data, unless otherwise authorized by you or required by laws and regulations.
The Services only provide transmission services for the contents backed up or stored by you, and we do not collect, use, or modify or edit the foregoing contents.
In order to achieve the purpose of this Policy, we may invert SDK or other similar applications (hereinafter generally referred to as the "Third Party SDK"), and we may share some of your information collected in accordance with this Policy to such Third Party Services providers, in order to provide better service and user experience to you. At present, the Third party SDK is mainly used to optimize product performance, including improving the capability of hardware distribution network, reducing the cost of server, and functional hot repair, etc.
We will only share your information with relevant Third Party Services providers for legitimate, necessary and specific purposes, and will use our best commercial efforts to require them to perform relevant confidentiality obligations and take corresponding security measures. Unless otherwise stipulated, the Third Party Services are operated independently by the relevant third parties; Your use of their services or provision of information to them is subject to their terms of service and/or privacy policies.
You fully understand that we do not need your prior consent for the collection or use of your personal data under following circumstances:
a) Situations directly relevant to national and national defense
security;
b) Situations directly relevant to public safety, public health and major
public interest;
c) Situations directly relevant to criminal investigation, prosecution,
trial and execution of judgment, etc.;
d) Such collection and use is for the purpose of protection or your or other
individual’s lives, properties and other substantial legitimate interests and at the
same time difficult to get such consent;
e) Such information is publicly disclosed by yourself;
f) Such information is collected from legally publicly disclosed
information, such as legitimate news reports and government information disclosures;
g) Such information is necessary for sighing contracts based on your
requirements;
h) Such information is necessary for the safe and stable operation of this
application or its functions and services, such as discovery or disposal of the errors of
this application;
i) Other situations stipulated by laws and regulations.
We will use your personal data in accordance with the following rules:
a) We will follow this Policy when using the information.
b) Please note that all personal data provided by you when using the
Services will continue to be deemed as authorized for use by us during your use of the
Services, unless you delete it, refuse to collect it through your system
settings.
c) We will analyze the statistics on the usage of the Services and may share
such statistics with the public or third parties to demonstrate overall usage trends of the
Services. But these statistics do not contain any personal data of users.
d) In case we need to display any of your personal data, we will desensitize
your information by means of content replacement and anonymous processing to protect your
information security.
e) We will always get your prior permission by means of checking list if in
some cases we need to use your personal data in any scenarios not listed in this Policy, or
use any information collected for a specific purpose in any other scenarios.
Cookies are small pieces of data that a website stores on visitor’s browser or device. They may be served by the entity that operates the website you are visiting (“our cookies”) or by other companies (“third-party cookies”). We do not use Cookies technology and do not store cookie small data files on your mobile device.
We may entrust an authorized party to process your personal data so that the authorized party can provide you with some services or implement specific functions on behalf of us within the scope of authorization. We will entrust the processing of your information for the legal, legitimate, necessary, specific and clear purposes stated in this policy. At the same time, we will specify the purpose, duration, processing method, and type of personal data through a written agreement. Strict data protection measures will be used in accordance with this policy and the written agreement, which will be supervised by us. If the authorized party overuses you personal data in other purposes, it shall be authorized by you individually.
We will not share your personal data to any other entities, organizations or persons other than HIKMICRO, except:
a) HIKMICRO has already get your or your guardian’s express
authorization or permission;
b) We may share your personal data in accordance with the law, the necessity
of litigation and dispute, or the requirements of judicial, administrative or other
authorities other obligations.;
c) When protecting HIKMICRO and its affiliates, HIKMICRO users and public
interests from injuries, to the extent permitted by laws and regulations;
d) We may share specific information with Third Party Services providers
according to this Policy, License Agreement, and other agreements agreed by HIKMICRO and
you; the information we share depends by your chosen srvices of this application.
You may share your video, location information and identity information, etc. with specific or nonspecific objects. Please understand that the shared party may have separate private policy or corresponding statements, and we suggest you to review it carefully before further authorization, and make the choice as you deem appropriate.
After obtaining your express consent, we may transfer your personal data to other parties. In the case of merger, acquisition or bankruptcy liquidation, if the transfer of personal data is involved, we will require the new company or organization that holds your personal data to continue to be bound by this Privacy Policy; otherwise, we will require the company or organization to seek authorization from you again.
We will only disclose your personal data under following circumstances:
a) After obtaining your explicit consent;
b) When required by applicable laws and regulations, legitimate procedures, or the compulsory requirements of governmental authorities.
a. Protection and security measures
b. Preservation of your information
We will protect your rights as a subject of personal data in accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions. You can contact our office through support@hikmicrotech.com if you need further support. You can exercise your rights as belows:
You can visit your information, except where forbidden by laws and regulations
a) You can see the bounded device model, serial number, firmware version and
other product information in the “Settings” page of this application.
b) Except for the information listed above, we cannot provide you with
access to or correction service for some of your information. Such information include your
device information, for the purpose of improving your user experience and secure service
safety, and necessary personal data for the proper operation of your selected functions.
Such information will only be used within the scope of your authorization and you can
contact us to delete or complete anonymous processing.
You can directly clear or delete some of your information including your private data stored in the device, and the operation path of deletion is the same as the above access or correction path; In the following situations, you can contact us and request to delete other information:
1. If we are in violation of laws and regulations when handling your personal
data;
2. If we collect and use your personal data, without your consent;
3. If we violated the agreement with you when handling your personal
data;
4. If we have terminated the service and operation of this application.
If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal data from us to delete it in a timely manner, unless otherwise provided by laws and regulations or your independent authorization has provided to these entities. When you delete the information, we may not immediately backup system to remove the corresponding information. However, this information will be deleted during backup updates.
The information collected by this application can be deleted by uninstalling this application.
You can change the scope of your permission or cancel your permission by deleting information, closing certain service or function, setting privacy settings, or applying permission management.
Please understand that each function may require some basic information to be completed. After withdraw your consent or permission, we cannot continue to provide you with the corresponding services or functions and will no longer process your corresponding information. However, your decision to withdraw your consent or permission will not affect the prior processing of your information based on your permission.
If you are unable to manage your personal data in the above manner, or you need to obtain a copy of your personal data, or you have other requests for personal data rights, you may contact us by email at [support@hikmicrotech.com] or by other means specified in this Policy. For security purposes, we may require you to provide a written request, or otherwise prove your identity, and we will respond to your request within 15 business days of receiving your feedback and verifying your identity.
For your reasonable request, we do not charge any fees from you in principle, but for repeated requests or requests beyond reasonable limit, we will charge a certain cost, as the case may be. We may refuse requests that are unreasonably repeated or require excessive technical processing (for example, some of the requests may need the development of new systems or fundamental changes of existed practices), or pose a risk on the legitimate rights of others, or are highly impractical.
According to the PRC Network Security Law, PRC Personal data Security Standard of Information Security Technology and other applicable laws and regulations and national standards, in the following situations, we will not be able to respond to your request:
a) Situations related to the legitimate obligation of HIKMICRO;
b) Situations directly related to national security, national defense
security;
c) Situations directly related to public security, public health or major
public interest;
d) Situations related to criminal investigation, prosecution, trial and
execution of the judgment
e) Situations where there is sufficient evidence that you have subjective
malice or abuse of rights;
f) Situations where it is necessary to protect your or other person’s
lives, properties or other lawful rights and interests, whereas it is hard to get your
consent;
g) Situations where any response may cause serious injuries on the
legitimate rights of you or other individual or organizations;
h) Your request may involve business secrets.
e) Close your personal data account
We do not intend that any portion of the Services will be accessed or used by children under the age of 18, or equivalent minimum age in the relevant jurisdiction and such use is prohibited. Our Services are designed and intended for adults. If we obtain actual knowledge that a user who is under the age of 18 years old, or equivalent minimum age in the relevant jurisdiction, we will promptly delete the information. If you are a parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction and believe he or she has disclosed personal information to us, please contact us by email at support@hikmicrotech.com. A parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction may review and request deletion of such child’s personal information as well as prohibit the use thereof.
We may change this Policy from time to time. We will not reduce your rights under this Policy without your express consent. We will notify you of major changes in the form of push notifications, pop-ups or emails.
Significant changes in this Policy include but not limited to:
In order to fully guarantee your right to know, we also provide a historical version of the Privacy Policy within 3 years, which you can visit here.
Should you have any questions, advice or suggestions regarding this Policy or any issues regarding your personal data, please send email to support@hikmicrotech.com or call 0571-88075998 to contact personal data protect commissioner. You can also send mails to:
Address: No. 518 IoT Street, Binjiang District, Hangzhou, Zhejiang, 310051
We will normally reply within 15 working days.
If you are not satisfied with our response, especially if our personal data processing has injured your legitimate rights and interests, you can also complain or report to the Cyberspace Administration of China, Public Security Bureu, Market Supervisory Authority, or other supervisory department or authorities.